Service Level Agreement

Aviatrix Service Level Agreement

Aviatrix offers two paid subscription programs – Standard and Platinum — on an annual subscription basis. To learn more, contact us.
Subscription Level Standard Platinum
Application Options
General Installation Yes Yes
Functional Use Yes Yes
Support Hours Mon-Fri 9am-5pm PST 24x7x365
E-mail Support Yes Yes
Phone Support Yes Yes
Initial Incident Response
Critical – P1 4 Hours 1 Hour
Major – P2 12 hours 4 Hours
Minor – P3 24 Hours 12 Hours
Aviatrix Enterprise Multi-Cloud Backbone Overview
6:52 min | Share
Customer Testimonial: GREE Deploys VPCs Faster with Aviatrix
2:22 min | Share
Deploying Aviatrix using Terraform Provider
3:14 min | Share